Maayan Karin Nissim possesses extensive experience in operational management and customer service, currently serving as an Expertise Team Lead and Divisional Operations and Availability Manager at Strauss Water Ltd. since March 2018. Responsibilities include meeting availability targets for service channels, ensuring compliance with Service Level Agreements, and optimizing resource allocation to enhance customer experience. Maayan has also held roles as Shift Manager and Telephone Sales, focusing on call availability and customer engagement. Previously, at EL AL Israel Airlines from December 2012 to January 2018, Maayan led a team to manage boarding processes and served as a Ground Crew member, providing high-quality customer service and mentoring new recruits.
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