Ligal Shahaf

Ligal Shahaf is a project manager at StreamElements. Prior to their current role, Shahaf held various customer-facing roles at monday.com and Hello Heart.

At monday.com, Shahaf served as the Voice of Customer Domain Lead for the Mobile team. In this role, they were responsible for communicating research findings to the team, managing and training customer service representatives, and analyzing customer complaints to identify trends and develop corrective solutions.

At Hello Heart, Shahaf served as the Head of Operations and Customer Analyst. In this role, they were responsible for leading a team of customer service representatives, analyzing customer data to improve customer satisfaction, and developing and implementing processes to maximize customer satisfaction.

Shahaf has demonstrated leadership skills and the ability to mentor others in their previous roles. Ligal is passionate about improving the customer experience and is always looking for ways to optimize processes and improve customer satisfaction metrics.

Ligal Shahaf studied at the University of Iowa.