Michael B.

Michael B. has a diverse work experience starting from their most recent role as a Technical Support Analyst at Street Context, where they provide IT support for a FinTech SaaS company. Michael troubleshoots network issues, RESTful APIs, client-specific integrations, and ensures user satisfaction. Michael also manages ZenDesk ticket workflows and reporting.

Before that, they were a student at Lighthouse Labs, where they gained skills and knowledge in a specific field.

Michael had previously worked at papaya – UI/UX Design Agency as a Web Marketing Specialist. Michael played a crucial role in enhancing business processes, leveraging web marketing practices, and increasing revenue. Michael developed a marketing website using Wordpress and PHP, which resulted in increased web traffic and improved consultation conversion rate. Michael also assisted in design engagements.

Prior to that, Michael worked as a Client Services Officer at PSCU, where they served as the first point of contact for customers and managed member accounts, as well as handled dispute and fraud investigations. Michael coordinated with credit unions to manage customers and mitigate risk.

Before PSCU, Michael worked at Protiviti as a Project Manager, leading an anti-money laundering investigation project. Michael supervised a team and ensured work was completed according to aggressive targets and client requirements. Michael provided regular KPI reporting to directors and client leadership.

Michael's earlier experience includes roles such as an Assistant Operation Coordinator at Aquadata, where they assisted in planning and executing field operations for a municipal water contractor; a Legal Administrative Assistant at Segal Immigration Law, where they handled front desk reception, scheduling, and preparation of legal documents; and a Retail Sales Specialist at Rogers Media, where they sold mobility and cable products, managed customer accounts, and activated cable services.

Overall, Michael B. has a strong background in technical support, web marketing, project management, customer service, and administrative tasks.

Michael B. started their education journey in 2017 at Humber College, where they pursued a Diploma in Legal Assistant/Paralegal. Michael successfully completed this program in 2018. In 2019, Michael obtained a Paralegal License from the Law Society of Ontario, further enhancing their legal expertise.

Following this, in 2022, Michael enrolled in Lighthouse Labs to pursue a Diploma of Education in Web Development, a field that diverges from their previous legal studies. At the same time, they also enrolled at Humber College once again to pursue a Diploma in Real Estate.

In terms of additional certifications, Michael obtained the SmartServe certification in May 2018 from SmartServe®.