Street Contxt
Shuo C. has a diverse work experience, starting with their current role as a Technical Support Analyst at Street Context since November 2022. Prior to that, they worked as a Customer Support Representative at Venngage from April 2022 to October 2022, where they were responsible for managing user tickets related to payment, software, and design advice through live chats and emails. They utilized various software tools such as CRM (Intercom, Mixpanel) and screen-capture software (LiceCap, Loom) to handle tickets efficiently.
Before Venngage, Shuo held a position as a Client Service Specialist at Tangerine from November 2021 to May 2022. They also gained experience as an Assistant Theatre Manager at Cineplex from August 2019 to January 2022, and as a Project Lead at Friends in Toronto from March 2021 to June 2021. Their work history also includes a role as a Sales Associate at Journeys from October 2019 to February 2020.
Shuo C. attended Earl Haig Secondary School from 2015 to 2019 and obtained a High School Diploma. In May 2022, Shuo C. also obtained the certification for "Delivering a world-class customer support experience" from Intercom.