Robert McCraw

Robert McCraw is a seasoned professional in the financial services sector with extensive experience in complaint management and client relationship building. Currently serving as a Trainee Mortgage Adviser at Strike since January 2024, Robert previously managed pensions complaints at Scottish Widows, focusing on resolution to prevent escalation to the Financial Ombudsman Service. Prior roles include Executive Complaint Manager at Lloyds Banking Group, where Robert investigated executive complaints, and PPI Complaints Administrator / Auditor at Black Horse Asset Finance, responsible for quality assurance in complaint handling. Robert's career began at HSBC, where notable positions included Premier Relationship Manager, Team Leader, Service and Sales Coach, and Customer Services Advisor, emphasizing client engagement and team performance within high-net-worth contexts. Robert's education was completed at Berwickshire High School.