HK

Hala Keilany

Team Lead, Customer Success at STRIVR

Hala Keilany has a diverse work experience. Hala started their career at the Arab Student Union, University of California - Berkeley, where they held the positions of Executive Vice President and Treasurer from September 2011 to May 2013. During this time, they gained experience in leadership and financial management.

In 2011, Hala also joined the Cal Lightweight Crew as a Recruitment Officer, Captain, and Athlete. Hala served in this role until February 2014, developing skills in recruitment and teamwork.

Hala worked as an Arabic Linguistics Teacher at the University of California from August 2011 to February 2014. This role allowed their to utilize their language expertise and teach students.

From May 2013 to August 2013, Hala worked as a freelance designer, showcasing their creative abilities.

In 2014, Hala joined UserTesting as a Customer Success Coordinator, progressing to the role of Customer Success Manager from April 2015 to August 2017. Hala'sresponsibilities included ensuring client satisfaction, establishing research goals, and facilitating customer retention and growth. Hala also participated in team-building events and was involved in training new hires.

Since August 2017, Hala has been working at STRIVR. Hala started as a Customer Success Manager and later became a Senior Customer Success Manager. Currently, they hold the position of Team Lead, Customer Success. In their roles at STRIVR, Hala is responsible for leading and managing customer success efforts.

Overall, Hala's work experience demonstrates a strong background in customer success, team leadership, education, and design.

Hala Keilany obtained a Bachelor of Arts degree in Architecture and Pre-Medicine/Health from the University of California, Berkeley from 2010 to 2014. Prior to that, they earned an International Baccalaureate Diploma from the American International School of Riyadh, Saudi Arabia, completing their studies between 2003 and 2010. In terms of additional certifications, Hala obtained a Data Analysis Circuit certification from General Assembly in December 2016. Hala also holds a JBarrows On-Site Training Certification from JBarrows Sales Training, but the specific dates of completion are not provided.

Links

Timeline

  • Team Lead, Customer Success

    April 1, 2023 - present

  • Senior Customer Success Manager

    November, 2019

  • Customer Success Manager

    August, 2017

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