Lia Childers

Sr. Customer Success Manager at strongDM

Lia Childers has a diverse work experience spanning various roles and industries. Lia currently works at strongDM as a Sr. Customer Success Manager, where they ensure effective issue tracking and escalation management and organizes accounts for leadership review. Prior to this, they worked at Evident ID as a Team Lead - Customer Success and Support and a Customer Success Manager, where they coached team members on communication with customers and trained customers on the product. Lia also worked at Elavon, Inc. as a Client Account Manager, managing a portfolio of clients and generating significant profit. In addition, they have experience as an Account Manager at Exploring, Inc., where they addressed functional inefficiencies and developed relationships with team members, clients, and vendors. Lia previously worked at Information & Quality Healthcare (IQH) as a Quitplan Specialist, helping callers develop individualized quit plans, and at the University of Mississippi Medical Center as a Standardized Patient & Interpreter, providing feedback to medical students and acting as an interpreter and cultural liaison.

Lia Childers attended Bolton High School from 2001 to 2005, where they pursued a General Studies degree with Honors. Lia'sfield of study at Bolton High School included Literature, Mathematics, and Spanish. After completing high school, they enrolled in Millsaps College from 2005 to 2009, where they obtained a Bachelor of Arts degree in Sociology and Anthropology, as well as Spanish. Lia Childers also holds a certification called CTTS from the University of MS Medical Center, although the specific month and year of obtaining this certification are unknown.

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Timeline

  • Sr. Customer Success Manager

    April, 2022 - present

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