Fernanda Carraro

Fernanda Carraro is an experienced professional with a strong background in customer care and project management. Currently serving as Sr. ECC/Legal & Social Care Supervisor at StubHub, responsibilities include supervising multiple teams, monitoring service levels, and providing support on escalated cases. Previous roles include Buyer Supervisor at StubHub, Quality Specialist and Executive Customer Care at viagogo, and Customer Service Representative at Virgin Media Ireland, where skills in coaching, escalation handling, and customer support were honed. With early experience as Retail Sales Assistant at Centra and Senior Office Administrator at CIEE, as well as managing significant projects at Fundação Cesgranrio, Fernanda has successfully supervised large teams and achieved project goals. Education includes a Higher Diploma in International Business from Limerick Institute of Technology and a Bachelor’s Degree in Business from Pontifícia Universidade Católica de Campinas.