Joshua Shadrack

Joshua Shadrack is a seasoned professional with extensive experience in customer success, project management, and operations across various industries, including healthcare, financial services, and education technology. Currently at Core Sound Imaging, Joshua leads post-sales solution delivery and implementation for a healthcare imaging SaaS platform, ensuring customer success through tailored onboarding strategies and cross-functional collaboration. Prior roles include Director of Customer Success at Rekor, where Joshua managed global post-sales operations for an AI-powered platform, and Vice President at Duff & Phelps, where Joshua established a Center of Excellence to enhance operational efficiency. With a strong background in managing teams, optimizing workflows, and implementing processes that drive customer satisfaction, Joshua holds an MBA in Finance and Marketing from St. Joseph's Institute of Management and a Bachelor's degree in Finance from Baldwin Methodist College.