Julie Ann Avila

Julie Ann Avila has extensive work experience in various customer support and service roles. Julie Ann started their career as a Personal Banking Officer at DBS Bank from February 2011 to December 2013. Julie Ann then worked as a Team Supervisor at Ferrari World Abu Dhabi from June 2010 to February 2011. Julie Ann Avila joined StudySoup in 2015, where they initially served as a Customer Service Supervisor before being promoted to the role of Head of Support in April 2018. At StudySoup, they managed the entire support apparatus, oversaw inbound and outbound operations, and ensured customer satisfaction and retention. In October 2018, they moved to opX as the Head of Support, overseeing all customer support operations and achieving a retention rate 5 times higher than the industry standard.

Julie Ann Avila attended the University of San Carlos from 1999 to 2003, where they pursued a Bachelor's Degree in Physics.