Alessandro Saoncella

Alessandro Saoncella currently serves as the End User Support Tech Lead EMEA at Subway since October 2021. Prior to this role, Alessandro held various positions at ACN Europe from 2007 to May 2021, including Manager End User Support for Europe, where responsibilities encompassed managing the user and device lifecycle, overseeing systems access, and participating in key projects such as cloud infrastructure migration and Office 365 implementation. Alessandro also served as an Interim Financial Banking Operations Manager, managing payment requests and processing critical financial files, and as an Interim Service Desk Manager, overseeing CRM system deployments and ensuring effective communication between business and development teams. Alessandro began the professional journey as a Technical Analyst in Service Desk and holds a Bachelor's degree in Industrial and Product Design from UNOPAR - Universidade Norte do Paraná, earned between 1994 and 1997.