Charlotte Lacrouzade

Charlotte Lacrouzade has a robust background in customer service and communication, currently serving as a Customer Service Ambassador at Lydia Solutions since May 2023, where responsibilities include back office operations and client requests management. Prior experience includes leading the Customer Service team at Loisirs Enchères from May 2016 to October 2022, focusing on multi-channel client assistance, quality assurance, finance management, and strategic project participation. Charlotte's earlier roles include communication responsibilities at Préventica, Assurance Maladie, and NEODE, showcasing expertise in event organization, media relations, and content creation. Charlotte holds a Master's degree in digital communication and media from ISEG, completed in 2007, and a Baccalauréat in Economics from Lycée de Borda de Dax.