Vincent Vo

Vincent Vo is an experienced Product Support Technician at Sumitomo Electric Lightwave, where responsibilities include managing the development of a new repair center in California and maintaining testing equipment to ensure calibration standards are met. Previously, as Head Technician at Fanatech Computers, Vincent planned operations that resulted in a 98% customer satisfaction rate and provided technical support to an average of ten customers daily. Vincent began a career in technical support during an internship at UNC Health, where duties involved documenting requests, ensuring customer satisfaction, and providing first-level support. Vincent holds an Associate's degree in Engineering from Wake Technical Community College.