Jeff Harper

Jeff Harper has a comprehensive work experience spanning several decades. Jeff began their career at IKON Office Solutions in 1992, where they worked as a Field Service Manager and later as an Area Director of Customer Service until 2008. During their time at IKON, they were responsible for managing field service teams and training teams, as well as overseeing customer service and retention initiatives.

In 2008, Jeff joined Ricoh USA, Inc. as a Field Operations Manager in the Technology Services department. Jeff worked their way up to the role of Regional Operations Manager, where they managed regional customer service operations and collaborated with the service management team to optimize operations. Later, Jeff became the National Programs Manager for the Managed and Technology Services department, where they directed and implemented various programs, developed technology solutions, and managed field communications.

In 2021, Jeff joined Terminix as a Service Manager, where they held this role until 2023. In this position, they were responsible for overseeing service operations and ensuring customer satisfaction.

Starting in 2023, Jeff became the Vice President of Service Operations at SumnerOne, where they currently hold this position.

Jeff Harper's education history is as follows:

- From 2008 to 2010, they attended the University of Phoenix and earned an AAIT (Associate of Applied Information Technology) degree in Information Technology.

- Jeff also received an HVAC Certification from Eastland Vocational Center, specializing in HVAC (Heating, Ventilation, and Air Conditioning) and Basic Electronics. The duration of this program is unknown.

- Jeff graduated from Westland High School in 1975, where they obtained a High School Diploma with a focus on College Prep.

- Jeff has some involvement with Franklin University, although the details of their degree or program are unknown.

- Jeff also pursued an AAIT in Information Technology from IKON University/IDOT Training at various venues, but specific dates and duration are unknown.

- Jeff had professional training in Management from Riordan & Associates Inc.

- Furthermore, they received several additional certifications from LinkedIn, including "Leading a Customer-Centric Culture," "Customer Service: Handling Abusive Customers," "De-Escalating Conversations for Customer Service," "Negotiating with Agility," "Listening to Customers," "Leading at a Distance," "Managing Your Calendar for Peak Productivity," "Microsoft Teams Essential Training," and "Office for iPad and iPhone Essential Training." These certifications were obtained between May 2021 and December 2021.

It's worth noting that Jeff's involvement with Ricoh Corporation is mentioned in the education history, but no specific degree or field of study is provided.