Francesca Emanuela Caruso

Francesca Emanuela Caruso is a skilled professional with extensive experience in user experience design and workplace coordination. Currently serving as a Workplace Experience Coordinator at SumUp since June 2024, Francesca previously held the position of Chatbot Experience Designer at the same company from October 2018 to June 2023, focusing on enhancing the efficiency and human-like interaction of NLP virtual chat assistants. Francesca's career includes roles in UX design across various companies, such as AKQA and SPARKS Companies, where valuable contributions to luxury marketing and user experience projects were made. Francesca's educational background encompasses a Master of Science in Product Service System Design from Politecnico di Milano, as well as studies at Tongji University and University of the Arts London.