Ranko Miklin is an experienced Lead Salesforce Developer currently working at SumUp since May 2020, where responsibilities include leading engineering teams for Salesforce projects, establishing operational processes, and enhancing technical team collaboration. Key achievements involve implementing Intent Routing and Escalation processes and facilitating the creation of a framework for business users. Previous experience includes a senior product developer role at CloudSense, focusing on Next Best Action features and price optimization for telecoms, alongside significant contributions to banking software development at s IT Solutions HR d.o.o. and BIOS-Informatika d.o.o. Ranko holds a Master's Degree in Computer Science and a specialization in Information Security from the University of Zagreb.
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