Zdravko Lapanov

Zdravko Lapanov has extensive experience in customer service and onboarding roles, currently serving as Team Lead for the Onboarding Team (KYC) at SumUp since March 2020, progressing from Onboarding Agent to Senior Onboarding Agent. Prior experience includes working as a Customer Service Representative with Italian and English at ES Bright Consultants, where responsibilities involved prompt customer communication and account management. Zdravko also held the position of Inside Sales Representative at Marazovi OOD, focusing on client relations and sales promotion, and worked as a Bartender at Mono-Club OOD, ensuring customer satisfaction through service excellence. Earlier, Zdravko was a Stock Market Supervisor at Giuseppe’s Salumeria, managing tasks and employee assignments. Educationally, Zdravko earned a Bachelor’s degree in Business Economy from Trakia University, graduating in 2020.