Michael Lane

Michael Lane possesses extensive experience in client service and management within the benefits and consulting sectors. Currently serving as a Senior Client Experience Consultant at Sun Life since August 2017, Michael has previously held key roles at Conduent as a Service Delivery Manager, and at Mercer, where responsibilities included leading a team of Service Delivery Specialists and managing client relationships for health and welfare programs. Michael's career began at Fidelity Investments, where roles ranged from Survivor Services Case Manager to Functional Execution Lead, highlighting strong capabilities in client support and project coordination. Michael holds a Bachelor of Science degree in Communications from Salem State University and an Associate's degree from Middlesex Community College.