Kyle Steever

Kyle Steever is an experienced ITSM Administrator and Architect currently working at Sunrise Banks since April 2023, where responsibilities include designing and implementing an ITSM product, serving as the primary administrator for Atlassian products, and automating asset management processes. Previously at Virgin Pulse from July 2020 to April 2023, Kyle reduced Mean Time to Resolve by 65% as the primary ITSM administrator while developing team members' knowledge of enterprise systems and managing multiple efficiency-driven projects. Prior experience includes roles such as Operations Manager at Fairline Services, Intelligence Analyst at Best Buy, and Technical Support Specialist at Geek Squad, with a foundational background as a Police Officer. Kyle holds a Bachelor of Science degree in Criminal Justice Studies from the University of North Dakota.