Harshal Joshi

Harshal Joshi has extensive work experience, primarily in the retail and e-commerce industry. Harshal currently holds the position of Head of Customer Platforms at Super Retail Group, a role they assumed in March 2022. Prior to this, they held various roles within the same company, including Head of Omni Retail Platform, Senior Manager of Omni Operations, Omni Operations Manager, and Digital Operations Manager.

Before joining Super Retail Group, Harshal worked as a Digital Manager at Beginning Boutique in 2016 and as an E-commerce Manager at Black Milk Clothing in 2015. Harshal also had a previous stint at Super Retail Group from 2010 to 2015, where they held positions such as Web and E-commerce Manager and E-commerce Developer/Project Manager.

Their earlier career includes roles at the Queensland Government as a Senior Online Communications Officer from 2009 to 2010, at Super Retail Group as an eLearning & Intranet Specialist from 2006 to 2008, and at Harvey Norman as an eLearning Coordinator from 2004 to 2006.

Throughout their career, Harshal has demonstrated proficiency in various areas, such as customer platforms, omni retail platforms, omni operations, digital operations, e-commerce management, web development, project management, and online communications. Harshal has successfully implemented significant projects, including the development of new websites, implementation of click and collect services, and the introduction of onsite personalization and product recommendations.

Harshal Joshi completed a Bachelor of Information Technology degree with a focus on Information Technology and Human Resources from QUT (Queensland University of Technology) between 1999 and 2003. Additionally, they hold a certification as a Certified Loyalty Marketing Professional (CLMP) from The Loyalty Academy, obtained in 2023. Harshal also has a PRINCE2 Foundations certification, but the institution and date of obtaining it are unknown.