Mariia Gurova

Mariia Gurova is a Customer Engagement Manager at Supermetrics, with experience in enhancing customer journeys through onboarding and education. At Supermetrics, Mariia focuses on improving the customer experience by collaborating with various teams and leading initiatives for customer retention. Previous roles include Junior Customer Experience Manager at Supermetrics, where responsibilities encompassed trial and new customer onboarding, customer engagement, and retention strategies, as well as a 6-month task force dedicated to the retention of silver-tier customers. Earlier experience includes roles at Charles River Laboratories, such as Client Services Representative, Project Coordinator, Administrative Assistant, and Marketing Trainee, covering sales operations, project management, and customer service. Mariia holds a Master of Science in International Business and Sales Management from the University of Eastern Finland and multiple bachelor's degrees in International Business and Management from various institutions.