Rafael Molina Ocaña

Rafael Molina Ocaña has a strong background in technical support and customer service. Rafael is currently working as a Customer Support Specialist at Superna, where they handle customer issues and finds solutions for their software. Prior to this, they worked as an IT Service Desk Engineer at Kongsberg Maritime, providing technical support to internal clients and managing incidents. Rafael also has experience as a Broadcast Support Engineer at VSN Innovation & Media Solutions, where they supported broadcast operations. Earlier in their career, Rafael worked as a Programme Technical Coordinator at GTM Television and as an Audiovisual, Computer, and Electronic Technician at Popular Televisión Murcia, where they maintained equipment and provided technical support.

Rafael Molina Ocaña completed their education in a Telecommunications Engineering degree with a specialization in Sound and Image at the Universitat d'Alacant from 1999 to 2003. After that, in 2012 to 2013, they pursued a Postgraduate Course in Audiovisual Company Management at the Universidad San Pablo Zaragoza, focusing on Business, Management, Marketing, and Related Support Services.

In addition to their formal education, Rafael has obtained several certifications. In 2022, they earned the Microsoft Certified: Azure Fundamentals certification from Microsoft and became an AWS Certified Cloud Practitioner through Amazon Web Services (AWS) in the same year. Prior to that, in 2021, they received certification in Cloud Computing from Google.