Chandra Robrock is an accomplished professional with extensive experience in customer support and management. Currently serving as Global Senior Manager of Support at Fullstory, Chandra has successfully recruited and managed international Technical Support teams, implemented enhancements to Zendesk, and achieved significant service level agreement (SLA) improvements. Prior roles include Senior Manager of Customer Experience at Updater, where Chandra built the Customer Experience team from the ground up, and various positions in community management and support across different organizations. Chandra is an active member of the Support Driven community and has contributed as a community moderator for Zendesk. Educational background includes a Bachelor’s degree in Retail Merchandising and Product Development from Florida State University.
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