Emma Smith MCMI currently serves as the Customer Support & Onboarding Lead at Enthuse, leading the transformation of customer support and onboarding functions in a high-growth SaaS environment. With a strong background in partnerships and team development, Emma previously held roles at GivePenny as Head of Partnerships, where strategic leadership and relationship management were key responsibilities. Emma is also a member of Support Driven, a community focused on enhancing the Customer Support industry. Additional experience includes freelance work in translation and various roles in educational and outdoor activity management, with a Bachelor's degree in Outdoor Adventure Management from Solent University.
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