Marilyn Lin

Marilyn Lin is an experienced leader in customer experience and support, currently serving as the Head of Unified Enterprise & Segmented Markets at Microsoft, where responsibilities include driving product and business strategy for customer-centric offerings. In addition, Marilyn hosts and produces the Bamboo Hour Podcast, aimed at amplifying Asian voices and fostering cultural conversations. As the Founding Principal at Lotus Group International, Marilyn focuses on transforming customer support through AI-driven solutions. Marilyn also contributes as an Advisor for Customer Strategy at Mitos Diagnostics and as a member of the Customer Advisory Board at SupportLogic. Prior roles include Vice President of Global Customer Support at Delphix and various leadership positions at Salesforce, where significant contributions were made to enhance customer support experiences for MuleSoft. Educational credentials include a degree from the University of Southern California and completion of a program at USC Marshall School of Business.