SupportLogic delivers the world’s first continuous service experience (SX) management platform that enables companies to understand and act on the 'Voice of the Customer’ in real-time to immediately improve service delivery and build healthy and profitable customer relationships.

Analytics

Information Technology

SupportLogic

SupportLogic's headquarters in San Jose, CA, United States

This department is responsible for overseeing engineering operations and managing the development and maintenance of technology infrastructure.

Engineering Department

The Software Development Team at SupportLogic is responsible for designing, developing, and maintaining the continuous service experience (SX) management platform. This team leverages modern technologies and practices, including machine learning, to analyze and act on customer feedback in real-time, ensuring enhanced service delivery and fostering strong customer relationships. They collaborate closely with other departments to integrate innovative solutions, optimize platform performance, and ensure robust security and quality assurance across all software products.

Software Development Team

The Marketing and Customer Engagement Team at SupportLogic is responsible for driving brand awareness and customer loyalty through targeted marketing strategies and effective communication. They utilize data-driven insights to enhance customer experiences and engagement, ensuring the 'Voice of the Customer' informs all marketing initiatives. This team collaborates across disciplines to maximize growth opportunities and foster long-lasting, profitable relationships with customers.

Marketing and Customer Engagement Team

This department develops and maintains software applications and systems.

Software Engineering

This department focuses on managing and optimizing business processes and operational procedures across the organization.

Business Operations

The Leadership Team at SupportLogic drives the strategic vision and operational excellence of the company, focusing on enhancing the continuous service experience for customers. Comprising key executives such as the CEO, CMO, and CCO, the team collaborates to align marketing initiatives, customer engagement strategies, and overall business objectives to foster healthy, profitable relationships and ensure the platform meets evolving customer needs.

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Other teams

Software Development Team

Marketing and Customer Engagement Team

Software Engineering

Business Operations

Leadership Team