Alan Jay Allera is a Performance Monitoring Manager at SupportZebra, where they leverage analytical and operational excellence skills to optimize team performance and enhance operational processes since January 2023. With over 14 years of experience in operations management, they previously held roles at Teleperformance, Salmat, and Alorica, demonstrating expertise in people management, performance monitoring, and process optimization. Alan holds a degree in BS Computer Engineering from Liceo de Cagayan University, completed in 2006. Their work is characterized by a commitment to collaboration and improving quality standards to support business success.
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