Andrea Byrd

Andrea Byrd currently serves as a Customer Support Specialist at Suralink, providing technical support to customers via Live Chat and Email since February 2023. Prior to this role, Andrea spent over two years at Zappos Family of Companies, where various positions included Digital Messaging Team Member, Zappos at Work Apprentice, Internal Support Specialist for Customer Loyalty, and Customer Loyalty Representative, all focused on delivering exceptional customer service. Earlier experience includes a role as Customer Experience Manager at Pollen and over a decade at Zappos, culminating in the position of Customer Loyalty Team Lead, with responsibilities spanning from representative to leadership training.