Tracy Kirby

Tracy Kirby is an accomplished professional with extensive experience in customer service and management. Currently serving as the Head of Customer Service at Sure Business since October 2017, Tracy leads the strategic development of customer strategies to drive revenue growth and enhance Net Promoter Score (NPS) performance. Prior to this role, Tracy held positions such as Customer Experience Manager at Sure Business and HR Policy Manager at the Isle of Man Government. With a career spanning over two decades, Tracy has also worked at Manx Telecom in various roles including Head of Customer Care and Customer Support Manager, focusing on operational performance and customer satisfaction. Tracy's educational background includes degrees in HR, an MBA, and several diplomas in Strategic Management & Leadership from respected institutions.