Natalia Gorczyca

Customer Retention Manager at Surfshark

Natalia Gorczyca is an experienced marketing and communications professional with a robust background in customer retention, team management, and social media strategy. Currently serving as Customer Retention Manager at Surfshark since November 2022, Natalia previously held key roles at Black Tiger Poland, where responsibilities included leading a team in MarTech service, client management, and CRM activities for the Spanish and Portuguese markets. With a Master's degree in Marketing and Market Communication and a Licentiate degree in International Relations from Krakow University of Economics, Natalia has further developed expertise in communications through roles at Netsprint S.A., DataTech Advisory, and Hill+Knowlton Strategies. Proficient in managing social media campaigns, content creation, and media relations, Natalia has successfully enhanced brand visibility and engagement across various platforms and markets.

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