Yulianna Pasichnyk

Yulianna Pasichnyk is an experienced professional in customer support and technical team management, currently serving as the Support Team Manager at Redocly since July 2024. Previously, Yulianna held the position of Customer Support Team Manager at Surprise.com App, overseeing team operations and staff development from March 2023 to July 2024. With a strong background at GlobalLogic as a Customer Care Team Lead from April 2018 to March 2023, Yulianna managed a 24/7 technical support team and established operational procedures. Earlier roles include Support Lead and Technical Supervisor at ZoomSupport for Business, where Yulianna was instrumental in managing support operations and developing training and workflow strategies. Yulianna holds a Master's degree in Applied Linguistics from State University 'Lviv Polytechnics', completed in 2014.