Cida Arcanjo Jeangros

Cida Arcanjo Jeangros has a diverse work experience spanning over two decades. Cida began their career as an Executive Assistant at PSA Peugeot Citroën, where they provided support to the executive director and coordinated various business activities. During their time at Laboratoire Boiron, Cida served as an Office Manager, responsible for administrative management and event coordination.

In 2012, Cida joined IBM as a Customer Representative and Quality Advocate, utilizing their language skills in French, Portuguese, and English. Cida then transitioned to Hostelworld Group, taking on roles such as Senior Account Executive and Key Account Manager. In these positions, they managed client portfolios, monitored key account performance, and facilitated the sales of marketing products.

Cida further expanded their skills in the digital marketing industry, working at Pinterest as a Digital Account Manager Specialist. Cida managed a book of business, specializing in top-performing agencies in the Chinese market. Cida'sresponsibilities included optimizing paid campaigns, providing strategic advice, and analyzing data to identify market opportunities.

Prior to their current position, Cida was a Customer Success Manager at Workplace from Meta, where they focused on ensuring customer satisfaction and success.

Currently, Cida is a Customer Success Manager at SurveyMonkey, a leading experience management company. Cida'srole involves delivering people-centric solutions and helping decision-makers make informed decisions and achieve tangible results.

Throughout their career, Cida has demonstrated strong organizational and communication skills, as well as the ability to analyze data and provide strategic recommendations.

Cida Arcanjo Jeangros has a degree in Languages and Secretariat from Faculdade de Tecnologia de São Paulo - FATEC-SP. Cida also holds an MBA in Business Management from Universidade Ibirapuera. In addition, they have obtained certifications in Body Language for Authentic Leadership, Communicating Across Cultures, and Listening to Customers from LinkedIn in April 2021.