Shelbi Scott

Shelbi Scott is an experienced leader in customer success and experience, currently serving as the Director of Customer Success & Services at SurveyMonkey since October 2021. In this role, Shelbi has achieved impressive results, including significant year-over-year utilization growth and high net revenue retention. Previous positions include Director of Customer Experience Program at SurveyMonkey, where new offerings were developed and substantial bookings secured. As a member of the Board of Advisors at SPINTEL, and as a Sr. Manager at Nuance Communications, Shelbi has a proven track record of enhancing customer engagement strategies and achieving operational efficiencies for Fortune 100 clients. Other notable roles include leadership positions at Moxie and LivePerson, where extensive experience in client services, solution delivery, and program management was gained. Shelbi holds a Bachelor of Arts in English Literature from Eastern Illinois University.