Sonja Carmen B. has extensive experience in customer success operations and management, currently serving in a pivotal role at SUSE since March 2021 where the Customer Success Operations function was established under Sonja's guidance. In previous positions at SUSE, including Senior Customer Success Manager and Customer Success Manager, Sonja focused on ensuring customers realize maximum value from their investments. Prior experience includes roles as a Sales Development Representative at SUSE and as a Recruiting and Staffing Manager at Impuls Personal GmbH. Additionally, Sonja has a background in various positions at MSC Cruises, including Assistant Crew Purser and Assistant Accounting Manager. Sonja is also a certified CliftonStrengths Coach, providing freelance coaching to help individuals unlock their potential. Sonja holds a Bachelor of Arts degree in Cruise Tourism Management from Bremerhaven University of Applied Sciences.
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