Bill Nicholas

Bill Nicholas is an accomplished professional with extensive experience in telecommunications and contact center technology. Currently, as the Head of Telecommunications & Contact Center Technology at Sutherland Global Services, Bill oversees the strategic direction and implementation of an omni-channel cloud platform supporting over 60,000 contact center agents. Previously, Bill held senior leadership roles at Automatic Data Processing, where responsibilities included defining service portfolios and managing complex Enterprise Voice and Unified Communications solutions. Bill's career also includes significant contributions as a Principal Contact Center Consultant at Genesys and various leadership positions at Automatic Data Processing and Solution Managers International, Inc. Bill holds educational credentials from Penn State University and Seton Hall University.