Carlos Samaca

Carlos Samaca possesses extensive experience in client operations and account management, currently serving as the Global Account Operations Lead at Sutherland since November 2014. With a focus on regional leadership, Carlos oversees operations across LATAM and the Philippines, leading a team of over 3,000 employees and ensuring the achievement of both client and internal KPIs. Prior roles at Sutherland include Sr Director Client Operations, where responsibility included managing a portfolio exceeding $40M annually. Previous experience at Teleperformance and Atento involved roles ranging from Director Client Services to Account Manager, with a strong emphasis on customer satisfaction and business growth. Carlos holds a degree in Business Administration from Politécnico Grancolombiano.