Danilo Chaves Castro has extensive experience in the hospitality and customer service industries, beginning with roles such as Agente Call Center at Teleperformance and progressing to positions like Team Coordinator and Team Manager at Sutherland. Notable achievements include enhancing team performance and productivity, streamlining reservation processes at aadesa hotels and Hotel Grand Park, and managing customer inquiries with a focus on satisfaction. Educational qualifications include a degree in Hotel/Motel Administration/Management from Fundación Universitaria Los Libertadores. Danilo has successfully contributed to various organizations by utilizing CRM systems for customer data management and improving operational workflows.
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