Ivan Georgiev

Ivan Georgiev is a results-driven professional with over 9 years of experience in the BPO industry. They have held positions within Sutherland Global Services, starting as a Customer Service Agent and advancing to Sr. Manager - Customer Experience, where they lead a team across multiple locations and manage significant client relationships. Ivan is skilled in operations management, fraud prevention, and process improvement, with a proven track record in driving operational excellence. They hold a Master’s Degree in Finance, Banking and International Finance, as well as a Bachelor's Degree in International Economic Relations from the University of National and World Economy.