James Cardona has 18 years of experience in the BPO industry, specializing in training, leadership development, process improvement, and operational excellence. Currently, they serve as the Proprietor of Cafe Geri and as the Senior Global Training Manager at Sutherland while previously holding the position of Director of Learning and Talent Management at Quantrics Enterprises Inc. James is also pursuing a degree in Graphics Technology at the Technological University of the Philippines.
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