Mateo Rueda Duque

Mateo Rueda Duque is a Senior Account Manager at Sutherland, where they manage over 2000+ FTE for a Telecom campaign. With over nine years of experience in the BPO industry, Mateo has held various leadership roles, including Team Manager and Account Manager, consistently focusing on client satisfaction and performance quality. They are skilled in data analysis, project management, and customer service, with a track record of developing strategies to improve team outcomes and meet contract requirements. Mateo began their career at Convergys as a Support Specialist and later worked at Callzilla as an Operations Supervisor. They earned their Bachillerato from Colegio del bosque bilingue.