Nancy Mahmoud is a Sr. Account Manager at Sutherland, having taken on supervisory roles since March 2018, where they are responsible for monitoring, coaching, and developing a team to exceed performance goals. With a strong background in customer service, including two years as a travel agent, Nancy has demonstrated expertise in ticketing and client satisfaction. Prior to their current role, they worked as an Operations Supervisor and Subject Matter Expert at Teleperformance Egypt, and they have experience as a freelance journalist. Nancy is currently pursuing a Bachelor's degree in Mass Communication/Media Studies at Cairo University.
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