Taha Omar Zeid

Taha Omar Zeid is a seasoned professional with extensive experience in customer service, sales, and team management. Currently serving as a Team Manager for Sales & Technical Support at Sutherland since October 2025, Taha oversees a team of six agents, focusing on effective communication strategies. Prior roles include Sr. Quality Evaluator at Concentrix, where Taha drove quality across customer service channels for Keeta, and customer advocacy positions at Project Management Institute and Concentrix, effectively managing inquiries and resolving complaints. Previous experience includes roles as a Dispatcher at Talabat, Sales Representative at NetOne, and Customer Service Agent at Vodafone. Taha holds a Bachelor of Business Administration (BBA) degree from Tanta University, completed in 2021.