Anna Eriksson

Anna Eriksson is an experienced Kravanalytiker at Svenska kraftnät since December 2017, specializing in requirement analysis, need assessment, and documentation for IT systems. Previous experience includes serving as a Projektledare/Administratör at Bisnode from 2008 to 2016, where improvements in customer service processes led to increased customer satisfaction. Earlier roles at Dun & Bradstreet Sverige AB and D&B Soliditet AB focused on customer support, handling inquiries related to billing and credit assessments, and managing large datasets. Anna holds a Kvalificerad yrkeshögskoleexamen in Kravanalytiker from Nackademin and completed a 3-year economic program at Jakobsbergs Gymnasium.