Charles Bourgeois

Charles Bourgeois is currently the Head of Customer Success at Swapcard, where Charles supports a team of 28 talented individuals worldwide. Charles is focused on driving platform adoption and client retention, designing a strong Services Model for client success, and transitioning to a Client Success model that puts clients at the center of the strategy. Charles has also held leadership roles at Apple and Decathlon, where Charles has demonstrated their expertise in leading teams, implementing processes, and driving business growth. With a background in marketing and finance, Charles brings a wealth of knowledge and experience to their roles in customer success and business development.