Krisztina Nilsson

Krisztina Nilsson is a seasoned professional in customer experience management, currently serving as Senior Manager of the Global Customer Experience Program at SWAROVSKI since December 2020. With a rich background that includes positions such as Global Customer Service Manager and VP of Destinations at Hurtigruten, Krisztina has led significant projects focused on enhancing customer experiences and operational efficiencies in the hospitality and tourism sectors. Membership in the Customer Experience Professionals Association highlights a commitment to advancing the customer experience profession. Krisztina's earlier roles encompass senior leadership and strategic development positions at renowned organizations, complemented by a robust educational foundation including a Lean Six Sigma Master Black Belt and degrees in Business Administration and Marketing.