Natalia Castillo

Natalia Castillo is a seasoned professional in customer service management, currently serving as the Team Manager for B2C Customer Service Americas at SWAROVSKI since May 2020. In this role, Natalia manages daily operations, service level agreements, and quality standards while leading a team focused on hiring and customer service through data-driven strategies. Previously, Natalia held the position of Team Manager for B2C Customer Service APAC at SWAROVSKI, where responsibilities included establishing and stabilizing operations as the primary decision-maker. Natalia's extensive experience also includes various roles at Avianca Holdings S.A. from September 2012 to November 2021, including Team Coordinator and Senior Customer Service Specialist, as well as earlier work as a Quality Assurance Specialist at SYKES Costa Rica from August 2007 to May 2012. Additionally, Natalia has a background as a Flight Attendant.