Robert Mahan has extensive experience in IT operations and support, currently serving as the Head of IT Operations for North America at SWAROVSKI since May 2011, where responsibilities include providing senior leadership and fostering employee development. In addition, Mahan previously held the position of Head of Service Desk Americas and Local IT, focusing on multilingual support services and continuous improvement of IT operations. Prior experience includes serving as IT Team Lead for Johnson & Johnson through Analyst International from January 2004 to June 2011, leading IT support for DePuy companies across North America, and working as a Test Technician I at EMC from 2000 to 2002.
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