Benyamin Ioffe

Benyamin Ioffe is an accomplished Senior Genesys CX Engineer & Developer at SWBC, with extensive experience in designing applications and services tailored for PureConnect and Genesys Cloud phone systems. Prior roles include serving as a Genesys Engineer & Developer, where project requirements were translated into technical specifications, and as a PureConnect & PureCloud Engineer at EDCi, focusing on installation, configuration, and maintenance of complex Genesys environments. Previous experience at Attalus Communications involved designing reporting databases and enhancing IVR applications for improved usability. Benyamin began the career as a WEB Developer & Designer at Piar Buzz, LLC. An academic background includes a Bachelor of Science in Information Science & Technology from the University of Wisconsin-Milwaukee and a Bachelor of Science in Computer Science from Plekhanov Russian University of Economics.