Richard Burlace

Richard Burlace currently serves as the Head of Digital Sales and Customer Engagement Hub at Swedbank, where responsibilities include leading digital marketing and sales initiatives to enhance customer engagement for 6 million customers and partner banks through data-driven strategies. Previously, Richard held the position of General Manager Customer Engagement at the Bank of New Zealand, managing an AI-powered customer engagement unit. Richard has also worked at Swedbank as the Head of Customer Communication Shared Service, at Thomas Cook Group as Group CRM and Loyalty Manager, and at Capgemini Consulting in various consulting roles focused on customer experience for major corporations. Richard holds a BA in Commerce and Administration from Victoria University of Wellington and has completed a Master's level exchange program at Uppsala University.