Celia Reams

Celia Reams, PMP®, has 7 years of experience in Customer Experience Operations, specializing in process development, documentation, and systems administration. Currently a Senior Project Manager at Underground Industrial Solutions, Celia utilizes agile methodologies and data-driven strategies to improve customer satisfaction and operational efficiency. Previous roles include Support Operations Manager and Senior Manager of Customer Experience Operations at Dutchie, where they led significant system migrations and developed AI-integrated solutions. Celia began their career at Stowe Mountain Resort and holds a degree from the University of Vermont.